Your 45 years of expertise deserve modern tools. We'll deploy AI systems that handle routine calls, quotes, and follow-ups — so your team focuses on what matters: relationships and complex orders.
As an industrial distributor with a lean team, every interrupted workflow and missed call is lost revenue.
"Do you have M8 stainless hex bolts?" "What's the price for 1,000 units?" "When can you deliver?" — the same questions, dozens of times per day, pulling your team away from fulfillment.
Contractors and plant managers need answers at 6pm, 9pm, weekends. Your phones go to voicemail at 5pm. Competitors who answer first, win the order.
Every RFQ requires manual lookup, pricing calculation, and email composition. At 7 people, quote turnaround time directly impacts win rate.
Your website shows a blank page. No product catalog online. No SEO. When buyers Google "industrial fasteners Lombard IL" — they find Grainger and Fastenal, not DBC.
Prospects inquire and disappear. Without automated follow-up, warm leads go cold. Your team is too busy fulfilling orders to chase quotes.
Which products are most requested? What's your quote-to-close rate? Without tracking, you can't optimize pricing, inventory, or staffing.
A complete map of automation possibilities — from quick wins to long-term transformation.
24/7 phone answering. Handles FAQs (hours, stock, pricing), takes RFQ details, routes urgent calls to humans. Speaks naturally, never puts anyone on hold.
AI chatbot on dbcindustrial.com. Searches your catalog in real-time, answers product questions, captures leads with email/phone. Works 24/7.
Customer submits RFQ via form, email, or voice. AI extracts part numbers, quantities, specs — checks inventory — generates quote PDF — emails it. Minutes, not hours.
New inquiry triggers personalized email sequence over 2 weeks. "You asked about Grade 8 hex bolts — here's our full fastener catalog." Auto SMS reminder before quote expires.
Track repeat customers' purchase patterns. Automatically email: "Last order of 1/4-20 cap screws was 90 days ago — time to restock?" Drives recurring revenue.
Customer asked for an out-of-stock item? Auto-notify them by email/SMS the moment it's available. Never lose a sale to stockout again.
Auto-generate invoices from confirmed quotes. Match POs to orders. Flag discrepancies. Integrate with QuickBooks/accounting. Save 5+ hours/week in admin.
After successful delivery, auto-send: "How was your experience? Leave us a Google review." Boost from 2 reviews to 50+ in months. Massive local SEO impact.
Auto-notify customers when orders ship, with tracking numbers. "Your order of 500 flange bolts shipped via UPS — delivery Thursday." Reduces "where's my order?" calls by 80%.
Real-time dashboard: top-selling products, quote-to-close rate, average response time, revenue by customer. Data-driven decisions instead of gut feeling.
Searchable online catalog with filters (type, size, material, grade). SEO-optimized pages for every product category. Show up when buyers search.
Repeat customers log in, see their pricing, order history, reorder with one click. Self-service reduces phone calls, increases order frequency.
Sync inventory levels across warehouse and website. Auto-alert when stock runs low. Suggest reorder quantities based on demand forecasting.
Auto-send POs to suppliers when inventory hits reorder point. Track supplier lead times. Flag delays before they impact customers.
AI-powered tool: "What bolt grade do I need for 150 ft-lbs torque in marine environment?" Answers based on engineering specs. Positions DBC as technical authority.
AI reads incoming emails, classifies (RFQ, tracking question, complaint, spam), drafts responses, routes to right person. 60% of emails handled without human touch.
Three phases, each delivering standalone value. Start seeing ROI in weeks, not months.
Each phase is standalone. Start with Phase 1 and expand as you see results.
Alternative: All-inclusive monthly retainer — $1,500 – 2,000/mo (build + maintain + optimize)
The big players can't match your personal service. AI lets you match their availability and speed.
🛂
Massive catalog, 24/7 online.
But impersonal, expensive markup, no flexibility on custom orders.
🚀
45 years of relationships + AI speed.
Personal service, competitive pricing, available 24/7. Best of both worlds.
💻
Best online catalog in industry.
But premium pricing, no phone support, no custom orders.
Schedule a 15-minute demo call. We'll show you exactly how the AI Voice Agent sounds handling a DBC product inquiry — live.
Schedule Demo Call →